System implementation & training:

Leading in solution configuration, testing, data conversion and rollout factoring in client deployment environment needs in the form of technical specifications for products in question;
Configuration of deployment environments in observance of best practices and deployment standards;
Confirm and recommend compliance with licensing of software to clients;
Assess training needs and conduct users training in compliance with the standards set out;
Document and fully account for clients training participation and detail out the user acceptance testing during solution deployment;
Take charge of clients’ solutions operationalization and tracking of any emergent requests until full resolution;

Customer tech support:

Consistently delivers high-quality services to our clients to ensure that systems up time is at 99.9% performance;
Develops lasting relationships by effectively communicating to identify client needs and managing their expectations regarding automation efforts and advise appropriately;
Troubleshoot issues reported by customers and network to diagnose and solve hardware or software faults within set SLAs;
Introduce cost effective and innovative client support methodologies;
To review the changing customer demands and advise the developers on areas of improvement;
Periodic System audit of the current solution that the client has acquired and the usage or abuse of the same;
Pay attention to any areas of improvement on implementation stage and customer training needs based on the support interactions/ requests;

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